Question 1

Where are your products made?

Accepted Answer

Our products are made in Kerala, in small batches.

Question 2

Are your products natural?

Accepted Answer

Our personal care products are made with plant oils, herbs and essential oils. The full ingredient list is on every product page.

Question 3

How do I know a product suits me?

Accepted Answer

Every product page lists the full ingredients. If you have sensitive skin, patch test on a small area before first use.

Question 4

How should I store my products?

Accepted Answer

Store your products in a cool, dry place away from direct sunlight.

Question 5

How much is shipping, and how long does delivery take?

Accepted Answer

Free shipping on orders of ₹1,499 and above. Below that, shipping is charged by weight: ₹99, ₹149, ₹199, ₹299, ₹329 or ₹499 depending on the basket; a single product usually pays ₹99. Delivery takes 5 to 8 business days across India.

Question 6

Can I return a product?

Accepted Answer

Unopened items in original condition can be returned within 7 days of delivery. For hygiene reasons, opened personal care products or spices cannot be returned.

Question 7

How can I pay?

Accepted Answer

Prepaid only: cards, UPI, netbanking and wallets. No Cash on Delivery.

Question 8

How do I contact you?

Accepted Answer

Contact Customer Care on +91 95622 96299 or email care@tharuorganics.com.

Things worth knowing.

The Formulas