Terms of Service
Plain terms for using the Tharu website and purchasing our products.
Last updated:
October 2026
Who we are
Tharu is a Kerala brand of Ayurvedic personal care and spices, operated by Tigi Sarwaa Ventures Private Limited, 1 USRA 15/196, Rohitham, Udarasiromani Road, Thiruvananthapuram, Kerala 695010, India (GSTIN 32AALCT7174J1ZX).
Using this website
Use this website lawfully and provide accurate contact and delivery information when ordering. Do not misuse the website or interfere with its operation.
Products and orders
Product details, ingredients, prices and availability are shown on the website. Read the product instructions and ingredient list before use. Orders are subject to availability. If an order cannot be fulfilled, we will contact you and arrange a refund where payment has been taken.
Payment and shipping
Payment is prepaid only: cards, UPI, netbanking and wallets via Razorpay. There is no Cash on Delivery. Shipping is free on orders of ₹1,499 and above; below that it is charged by weight, from ₹99 to ₹499, and shown at checkout. We ship across India. Delivery takes 5 to 8 business days. A tracking link is shared once the order ships.
Returns and refunds
Our Returns policy explains eligibility, damaged or incorrect items, and refund timelines. Nothing in these terms limits your rights under applicable consumer law.
Website content
The Tharu name and website content belong to Tigi Sarwaa Ventures Private Limited or their respective owners. Please obtain permission before using content commercially.
Applicable law and changes
These terms are governed by the applicable laws of India. Tharu is operated from Kerala, India. We may update these terms and publish the latest version on this page.
Customer Care
Contact Customer Care on +91 95622 96299 or email care@tharuorganics.com.
Grievance Officer
Arjun Abraham, Director, Tigi Sarwaa Ventures Private Limited, 1 USRA 15/196, Rohitham, Udarasiromani Road, Thiruvananthapuram, Kerala 695010. Phone +91 95622 96299, email care@tharuorganics.com. We acknowledge every complaint within 48 hours and resolve it within one month of receipt.