Privacy Policy
How Tharu collects and uses your information.
Last updated:
October 2026
Who we are
Tharu is a Kerala brand of Ayurvedic personal care and spices, operated by Tigi Sarwaa Ventures Private Limited, 1 USRA 15/196, Rohitham, Udarasiromani Road, Thiruvananthapuram, Kerala 695010, India (GSTIN 32AALCT7174J1ZX).
Information we collect
We collect information you provide when placing an order or contacting us, such as your name, phone number, email address, delivery address and order details. Our website may also collect basic device and usage information.
How we use information
We use this information to process orders, arrange delivery, answer questions, improve our website and meet legal obligations. Payment providers process payment information.
Sharing and retention
We share information where needed with service providers such as payment and delivery partners, or when required by law. We do not sell your personal information. We keep information only as long as needed for these purposes and applicable legal requirements.
Cookies and security
Our website may use cookies for essential functions and to understand usage. You can manage cookies through your browser settings. We take reasonable steps to protect information, but no online service can guarantee complete security.
Your choices and contact
You may contact us to request access, correction or deletion of your information, subject to applicable law. You can unsubscribe from marketing messages at any time. Contact Customer Care on +91 95622 96299 or email care@tharuorganics.com.
Updates
We may update this policy. The latest version will be available on this page.
Customer Care
Contact Customer Care on +91 95622 96299 or email care@tharuorganics.com.
Grievance Officer
Arjun Abraham, Director, Tigi Sarwaa Ventures Private Limited, 1 USRA 15/196, Rohitham, Udarasiromani Road, Thiruvananthapuram, Kerala 695010. Phone +91 95622 96299, email care@tharuorganics.com. We acknowledge every complaint within 48 hours and resolve it within one month of receipt.
Consult requests
When you request a consult we collect your name, mobile number, email if given, and what you tell us about your hair, skin and health, such as allergies or pregnancy. We use these details only to arrange and hold your consult and to send you your ritual. They are seen only by our Ayurvedic doctor and the Tharu care team, kept securely, and never sold. You can ask us to delete them at any time by writing to us.