Return Policy
Returns, replacements and refunds for Tharu orders.
Last updated:
October 2026
About this policy
Tharu is a Kerala brand of Ayurvedic personal care and spices, operated by Tigi Sarwaa Ventures Private Limited, 1 USRA 15/196, Rohitham, Udarasiromani Road, Thiruvananthapuram, Kerala 695010, India (GSTIN 32AALCT7174J1ZX).
Unopened items
Unopened items in original condition can be returned within 7 days of delivery. Return shipping is paid by the customer. Contact Customer Care to arrange a return and obtain return instructions.
Opened products
For hygiene reasons, we cannot accept returns of opened personal care products or spices.
Damaged, leaking or incorrect items
If an item arrives damaged, leaking or incorrect, contact Customer Care within 48 hours of delivery with photos. We will send a replacement or provide a full refund.
Refunds
Refunds go back to the original payment method within 7 working days of approval.
Customer Care
Contact Customer Care on +91 95622 96299 or email care@tharuorganics.com.
Grievance Officer
Arjun Abraham, Director, Tigi Sarwaa Ventures Private Limited, 1 USRA 15/196, Rohitham, Udarasiromani Road, Thiruvananthapuram, Kerala 695010. Phone +91 95622 96299, email care@tharuorganics.com. We acknowledge every complaint within 48 hours and resolve it within one month of receipt.